Frequently Asked Questions
Shipping
You will receive it within 3-4 working days. Normally, it will be the day after it leaves the store since, when an order arrives to us, we prepare it the same day. The next day, it is picked up by the courier at our store, and delivered the following day.
It depends on their weight. The average weight of packages is between 5 and 7 kilos, and the cost is about 7 euros. Read more about purchasing and shipping conditions here.
Shipping costs include handling and packaging costs, as well as postal charges. Handling charges have a fixed price, while transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied to each one individually.
To the Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.
The products we ship do not need to be sent cold. We work with several courier companies such as Tipsa, and GLS.
You must notify us, sending details of what happened, with photos, and we will proceed to pick it up and exchange it for another product in perfect condition.
Yes, from 29,90 euros of order, shipping costs are free for shipments to the Peninsula. For more information about shipping conditions in other territories, please visit this page.
Order
No. When you want to buy a product in the online store of Campo de Quijote, the checkout process automatically takes you to the cart and the payment process on the page quesosdelcampodemontiel.com.
The two domains, both campodequijote.es and quesosdelcampodemontiel.es are part of the same platform, Campo de Quijote, of the Asociación Tierras de Libertad, whose mission is to promote the products and producers of the Campo de Montiel region.
To facilitate the purchase process, we have created a unique shopping cart that is in the domain quesosdelcampodemontiel.es. Thus, you can buy products from both online stores, and you only have to enter your data once, for convenience.
In addition, this system allows us to offer you more variety of Campo de Montiel products. Since May 2, 2019, there is a ruling that prohibits the use of trademarks that evoke an appellation of origin. When we chose the brand name for our project, we wanted to highlight the fact that Cervantes chose Campo de Montiel as Don Quixote’s homeland: Campo de Montiel + Don Quixote.
And of course, when we talk about Don Quixote, we automatically say … from La Mancha! This is what the DO Queso Manchego must have thought, and using burofax they “invited” us to withdraw certain cheeses from our store campodelquijote.es, and no matter how much we explained our project, they told us that we had run into the church.
However, since our mission is to promote all the products of the Campo de Montiel region, we have created a second online store, quesosdelcampodemontiel.es, where you can find more products that we cannot offer under the brand “Campo del Quijote”.
To read more about the ruling on trademark protection in relation to appellations of origin, click here.
The platform we use for the online store (Woocommerce) is secure, and we make sure that the version is always up to date, to protect you from possible cyber attacks.
In addition, at any time you can check if you are on the authentic website of Campo del Quijote through the SSL certificate (the green padlock next to the address bar of your browser) to make sure you are not buying from a fake website.
We have made the process of purchasing a product from our online store as easy as possible. The process goes like this:
- Find the product you would like to buy and choose the quantity you want. When you have found it, click on the add to cart button.
- Now you can continue shopping for more products, or go to the shopping cart to review the products and place your order.
- When you click on buy, the website takes you to a page where you have to enter your details (name, phone and shipping address), how you want to pay, and you can leave a comment about your order.
- If all goes well, the website redirects you to your bank’s website to finalize the purchase and your payment details.
- You’re done! Your order is placed, and you will soon receive an email with more details.
Questions? Something didn’t go as it should? You can contact us at any time.
After placing your order, we will inform you by email when the status of your order changes. In case you want to check it yourself, you can go to your account on our website and click on ‘My order status’.
You can only cancel your order if we have not shipped it yet. In case your order is still being processed, you can contact us by mail or phone to cancel your order.
After you make your purchase, you will receive a confirmation email in your inbox. You can also view your orders in the ‘Orders’ part of your account. If you have the impression that something went wrong with your order, you can contact us at any time.
Yes, we will send you an invoice. In case you have not received it, please contact us.
Products
The products in our store are carefully chosen, and come from suppliers in our region. We know how the products are made and where they come from before putting them in our store and on the web. We work this way, because it is part of our mission: To promote the businesses and products of the Campo de Montiel region. Do you want to know more? Read more about our mission and project.
Contact
Our physical store is located at C/ Santo Tomás, 39, 13320 Villanueva de los Infantes, (Ciudad Real).
If they fit our project, yes. Contact us to learn more.
Shipping free for orders from 29,90 euros to Peninsula
Handmade products from La Mancha handmade in the Campo de Montiel
With every purchase, you support the producers and artisans of Campo de Montiel.